HOW TO PLACE YOUR ORDERS
Please check above the several ways how clients can place their orders of MICOLIFE products!
1 – Here on our website, following the indicated steps – SHOPPING CART | CLIENT DATA AND DELIEVERY ADDRESS | SHIPPING AND PAYMENT METHODS | CONFIRMATION
2 – Via email: apoio@micolife.pt
3 – Via our Facebook page: https://www.facebook.com/micolife.supplements/
Collection payments are not accepted.
Payment Methods
ATM
At the end of the order, the customer will be given information about our entity number, reference number and the amount to be paid. The order will be sent after we receive the payment confirmation. This will be immediate, i.e. the moment you place your payment, we receive the confirmation. Entity 6870 is designated by Easypay, which is our payment method partner. You can make the payment in any ATM machine, via the internet or in any other place that accepts this type of payment. The validity of the generated reference is 30 days; if the product is no longer available, we will refund your money.
Credit Card
By choosing this form of payment you will be redirected to the Easypay website, following the last step of your order. Once you complete the payment process, you will automatically return to our webpage. All data placed in the browser is encrypted and not fraudulent.
Bank Transfer
You can choose to pay by bank transfer. The necessary elements to carry out the transfer are:
Bank: Novo Banco
Account holder: Bioreishi, Agricultura Biológica, Lda.
IBAN: PT50 0007 0000 0029 2130 4392 3
BIC/SWIFT: BESCPTPL
We suggest that, if possible, the client places the order number in the description of the bank transfer. The costs with the transfer order will come out of the client’s account. If the bank transfer takes too long to take place and the ordered product(s) are no longer available, we will refund your money.
Paypal
The universal payment method for online payments. Safe and fast. At the end of your order you will be redirected to the Paypal website where you can safely make your payment through your account. Once you complete the payment process, you will return to our page automatically.
SHIPPING
Except for rare exceptions beyond MICOLIFE responsibility, all orders completed and paid by Credit Card, PayPal or ATM*, will be dispatched on the same day, provided that payment has been made by 12:00 p.m. on a working day. Orders paid after this time will be shipped on the next business day.
The option to pay by bank transfer* will have a confirmation period that will vary between 24h and 5 working days (depending on the country of origin of the transfer). With this method of payment, MICOLIFE has no control over the execution period of the bank’s movement, which is the responsibility of the Bank of the Client. In these cases, the order will be shipped on the day we receive confirmation of payment from the bank.
*The payment methods mentioned above are not available for all countries. To find out which payment methods are available for your country, please read the information provided about “Payment Methods”.
If we have any questions regarding the order (delivery address, confirmation of payment, products out of stock, etc.), we will contact the customer through our Customer Service. We will wait for a response for three business days. The order will not be shipped until we get a response to our message. If we do not get any response within this time frame, we will cancel the order and refund the customer.
DELIEVERY
Once the order has been shipped, the client will receive a confirmation e-mail with their invoice.
Attempting to track the order online upon receipt of the shipping confirmation email may not return any results. In fact, shipping information can take up to 24 hours to be updated on the carrier’s website, upon receipt of the shipment confirmation.
Orders are delivered Monday through Friday, with the exception of local or national holidays, at the address that the customer indicates when making the order.
The delivery of an incorrect or incomplete delivery address may lead to the return of the order to MICOLIFE, causing additional costs for the customer, so we recommend that you always make sure that the delivery address indicated when registering the order is indeed correct and complete. Once the order is processed, you cannot change the shipping address or the billing information you entered.
Chronopost – Pick Me
If the customer opts for the Pick Me service, the order will be sent to the collection point you chose when you registered it. On the next business day after the shipping, the client will receive an SMS on the mobile number that was indicated to us for the delivery of the order, stating that the order is available for picking. The client will have 10 days to proceed with the collection of the order. After this period, the order will be returned to us.
DHL Parcel
If the customer opts for the DHL Parcel service, the order will be sent to the address selected when the client registered the order.
In case of absence, a notification will be left for the client to pick up the order at the service point closest to their area of residence. In order to proceed to the collection of the same, the client must present the notification left by the courier, as well as his identity. If the client cannot personally pick the item, it may be collected by third parties, provided that the notification is signed according to the client’s identity card and a copy of the client’s identification document is attached. If the order is not picked up in 10 days, it will be returned to us.
Post Office
If the client opts for the service via Post Office, the order will be sent to the address selected when the client registered the order.
In case of absence, a notification will be left for the client to pick up the order at the post office in their area of residence. The deadline for picking up the order is 3 working days from the date of the delivery attempt. In order to proceed to the collection of the same, the client must present the notification left by the courier, as well as his identity card. If the client cannot personally order the item, it may be collected by third parties, provided that the notification is signed according to the client’s identity card and a copy of this identification document is attached. If the order is not picked up within 3 working days, it will be returned to MICOLIFE.
If the delivery address indicated by the customer is incorrect or incomplete, the Post Office courier will not have a way of leaving you a notification, so the order will immediately be returned to MICOLIFE.
WARNING: Unlike the other carriers that deliver to the address indicated by the customer between 09:00 and 19:00, the Post Office couriers do so only between 08:00 and 13:00.
DELIEVERY TIMES
Continental Portugal
Once your order has been shipped, we guarantee a delivery time of 1 business day, unless the delivery address is in a remote area. In this case, the delivery time will be 2 business days.
Madeira and Azores
Shipments to Madeira or the Azores are made exclusively via Post Office. The delivery time varies according to the following:
| Madeira | Up to 5-8 working days |
| Azores | Between 7- 15 working days* |
| *Please note: Shipments to Corvo or Flores islands can take up to 12 more working days than normal. |
WARNING: Delivery times are indicative and therefore only valid when there are no impediments.
SHIPPING COSTS
Shipping costs are calculated automatically by our system and depend on the following factors:
- real or volumetric weight of the parcel (whichever is highest);
- the carriers tariffs, which are subject to periodic updates.
Shipping charges are automatically updated as the customer adds items to the shopping cart.
RETURNS AND CANCELLATIONS
ORDERS NOT DELIVERED TO THE CUSTOMER
In the event that a pre-paid order is returned to MICOLIFE for reasons not attributable to MICOLIFE or to the freight forwarder, MICOLIFE will refund the amount paid by it, less shipping and return costs. The customer must provide us the NIB / IBAN and send it to the email apoio@micolife.pt referring the respective order number, so that a transfer is made to his account.
If the motive for the non-delivery and return of the order is the responsibility of the freight forwarder, regardless of the payment method chosen, the customer will have to send us a written complaint, which will be analyzed by the freight forwarder. In the event that the problem with the delivery was caused by an incorrect or incomplete address, we ask that the customer attach proof of address (for example, electricity, water or gas) to the claim.
The solution that MICOLIFE will present to the customer will depend on the answer given by the forwarder. Thus, in cases of complaints originated by the transport service, we can only present a solution to the customer after we have received a response from the freight forwarder. If the freight forwarder accepts full responsibility for the return of the order and if all the items originally ordered are available, we will suggest to the customer the resending of the items without any additional costs. If the original order has been paid by Credit Card, PayPal, ATM or Bank Transfer, instead of a replacement order, the customer may opt for the refund. If the freight forwarder does not accept responsibility, we cannot accept the claim, which means that the refund or replacement order will be subject to the above mentioned terms, regarding the orders returned for reasons not attributable to MICOLIFE or the freight forwarder.
ORDER CANCELLATION
The customers can only cancel their orders if it has not yet been paid and is not yet in processing. If so, you only have to access your account, click on “My MICOLIFE account” and select the “Orders” option. In the “Order history” column, the customers must select the order they want to cancel and in the “Order details” column, click on the “Cancel order” button. Once the order has been cancelled, the client will be presented with a confirmation message.
RETURNS
If the customer wishes to return one or more items, he may do so within 14 days of receipt of the order, provided that the products are intact, sealed, complete and in the original packaging, which cannot be damaged, altered or scratched. The customer must ensure that the item(s) returned arrives at our premises within 28 days of delivery.
To exercise the right of return, the customers should contact our Customer Service, specify the order number, description or reference of the product(s) they intend to return and what form of reimbursement they wish. The refund can be made using the original payment method.
The customers will also have to take into account if the product that they intend to return was acquired within the scope of some promotional campaign and if, for that reason, they benefited from some product of offer. If this is the case, the customers should return not only the product in question, but also the offer they have been given with their purchase. Both products must comply with the aforementioned guidelines.
Customers can only return an order in its entirety. If customers wish to return a product belonging to a pack, they must return all the products that constitute the same pack. All products must comply with the aforementioned guidelines.
The customer must send us the item(s) to the following address:
Bioreishi, Agricultura Biológica, Lda.
Estrada da Golpilheira, 936 – Golpilheira
2440 -234 Batalha
Portugal
The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or products with signs of having been used, will not be accepted.
The return of products that have an expiration date of less than one month will also not be accepted.
If we receive an item under the conditions mentioned above or with the shipping label affixed directly to the packaging, the customer will lose the right to be reimbursed and will have 10 days to collect the item(s) at our premises, bearing the collection costs.
PRODUCT SWAPS
The customer must return the article(s), request the respective refund and make a new purchase. The entire return process is duly described in the item RETURNS.
REFUND METHODS
MICOLIFE will do its best to reimburse the customer quickly, but will nevertheless retain a maximum period of 15 days from the receipt of the return in our warehouses.
If the payment has been made by credit card, the refund will be made on the card itself and will appear in the next credit card bank extract.
If the payment has been made by Paypal, the refund will be credited to the respective Paypal account, becoming available immediately.
REFUND OF SHIPPING COSTS
If the reason for order return has been the responsibility of MICOLIFE, we will refund the respective shipping costs (example: defective products or different from the articles actually ordered).
However, if only one item has a problem in a multiple product order, we will not refund shipping costs.
